Refund Policy

Browser Dollar Pro is digital content supplied immediately on payment. At checkout you are asked to consent to immediate delivery and to acknowledge that, by doing so, you lose the statutory fourteen-day right to cancel digital content once supply has begun, to the extent permitted by consumer law in your jurisdiction. Where your local law grants a non-waivable cancellation right, that right prevails over this policy.

If you purchase a first Browser Dollar Pro membership and decide within thirty days of the original payment date that it is not right for you, you may request a refund of the amount paid, subject to the conditions in this section. The guarantee exists so you can evaluate the membership in good faith. It is not a mechanism for consuming the material and then reclaiming the fee.

The guarantee is void the moment your account has accessed, opened, streamed or downloaded more than ten per cent (10%) of the member content available to your plan at the time of purchase. Consumption is measured across the whole library, covering lessons, playbook modules, PDF documents, video sessions, recordings, research notes and downloadable tools, using the completion and access tracking recorded automatically against your account. Once that threshold is crossed, you permanently lose any right to a refund under this guarantee, even if the thirty-day period has not expired.

For the avoidance of doubt, the following also void the guarantee: attempting to download, screenshot, record, copy, export or redistribute member content; sharing your credentials or member links with any other person; requesting a refund after a previous refund on any account associated with you, your email address or your payment method; and any breach of the Terms.

The guarantee applies once per person and does not apply to renewals, repeat purchases, upgrades, Fortiva Research enrolment, or any account created to obtain a second evaluation period. Where your local consumer law grants a non-waivable right that is more generous, that right prevails.

Approved guarantee refunds are returned to the original payment method. Access to all member content, community channels and downloads is revoked immediately on approval.

You can cancel future renewals at any time from your member dashboard, or by emailing hello@browserdollar.com at least twenty-four hours before the renewal date. Cancellation prevents the next charge; it does not refund the current period. You retain full access until the end of the period you have already paid for.

Quarterly and annual plans are commitments for their stated term and are not refunded pro rata on cancellation part-way through a term, except where required by law or where we agree otherwise in writing.

We send a reminder before annual renewals. If an automatic renewal is charged and you contact us within seven days having not used the service in that new period, we will normally refund it in full and cancel the plan. This is discretionary but applied consistently.

Applying is free and creates no payment obligation. Where a place is offered and accepted, the enrolment agreement sets out the fee, any approved payment plan and the cancellation terms specific to that cohort, including a cooling-off period stated in that agreement before the programme commences.

Because places are strictly limited to fifteen per year and a confirmed place removes availability for another applicant, fees are generally non-refundable once the programme has commenced. Where exceptional personal circumstances arise we may, at our discretion, offer deferral to the following cohort instead of a refund.

We do not refund on the basis of trading losses, unmet income expectations, failure to use the material, or dissatisfaction with market conditions, since we make no guarantee of results and say so throughout.

We do not refund accounts terminated for material breach of the Terms, including credential sharing, redistribution of member content, or abuse of other members.

Duplicate or erroneous charges are refunded in full as soon as they are identified or reported. If a payment fails, we may retry and may suspend access until it succeeds; no fee is charged by us for a failed attempt, though your bank may apply its own charges.

Email hello@browserdollar.com from the address on your account, stating your name, plan and the reason for the request. We aim to acknowledge within two business days and to reach a decision within five business days. Approved refunds are returned to the original payment method and typically appear within five to ten business days depending on your provider.

Please contact us before raising a chargeback; most issues are resolved faster directly. Where a chargeback is raised without prior contact we may suspend account access while the dispute is investigated and may present evidence of access and delivery to the payment provider.